CRM : https://www.skybrary.aero/index.php/Crew_Resource_Management_(CRM)
Et https://lessonslearned.faa.gov/ual173/crmhistory.pdf
Decision making: https://www.skybrary.aero/index.php/Decision_Making
Et https://www.skybrary.aero/bookshelf/books/1488.pdf
Human factors: